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Thank you for choosing BagShop Nepal! Here's a concise overview of our return and exchange policy:

Returns:

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 7 days of receiving them. Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and assist you in finding the right product.

Return/Exchange Process:

To initiate a return or exchange, please contact our customer support team within the specified timeframe. We will provide you with further instructions and a return/exchange authorization if applicable. Return shipping costs are the responsibility of the customer, unless the return/exchange is due to a product defect or an error on our part.

Refunds:

Once we receive and inspect the returned item(s), we will process the refund to the original payment method or provide store credit, as per your preference. Please note that it may take a few business days for the refund to reflect in your account.

Non-Returnable Items:

For hygiene and safety reasons, certain items such as [insert non-returnable items] cannot be returned or exchanged unless they are defective or damaged upon arrival.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Final Sale Items:

Certain items may be marked as final sale, indicating that they are non-returnable or non-exchangeable. Please review the product description or contact us for clarification before making your purchase.

We strive to provide a seamless and satisfactory return and exchange experience for our customers. If you have any questions or need assistance, please reach out to our customer support team, and we will be happy to help.